Terms of service

Terms of Service

Last updated: 26 October 2026

1. Who we are

This website and online store (the "Store") at soltia.shop is operated by Soltia. You can contact us at contact@soltia.shop.

2. Accepting these terms

By visiting the Store or placing an order, you accept these Terms of Service, our Privacy Policy, our Shipping Policy and our Returns and Refund Policy. If you do not agree, please do not use the Store.

3. Products and information

We do our best to make product descriptions, images and videos as accurate as possible. Colours may look slightly different on your screen. Results from using the product (such as relaxation or relief) can vary from person to person.

4. Prices, offers and payment

• Prices are shown in Australian dollars (AUD) unless stated otherwise and may change without notice.
• Where GST applies, it is shown at checkout.
• Offers and discounts (such as our Black Friday deals) are for a limited time and apply only while they are running.
• Payment is processed through the methods available at checkout by secure payment providers. We do not store your full card details.
• We may cancel an order in the case of an obvious pricing error, suspected fraud or lack of stock, and we will refund you in full if we do.

5. Orders

When you place an order you will receive a confirmation email. This confirmation does not mean we have finally accepted your order until it is dispatched. We may limit or refuse orders for reasonable reasons, such as signs of fraud.

6. Shipping, returns and refunds

Shipping times, costs and conditions are set out in our Shipping Policy. Returns and refunds, including our 30-day satisfaction guarantee, are set out in our Returns and Refund Policy. Both form part of these terms.

7. Using the product and your health

The product is intended for personal wellness and relaxation. It is not intended to diagnose, treat, cure or prevent any disease, and it does not replace advice from a health professional.

Before using it, talk to your doctor if you are pregnant, have a pacemaker or other implanted device, have an injury, have a spine or circulation condition, or have any other health concern. Stop using it and see a health professional if you feel pain, discomfort or any unusual symptoms. Always read and follow the instructions that come with the product.

8. Reviews and content you submit

The Store lets you submit ratings, comments and photos. By submitting them, you give us a non-exclusive, free, worldwide licence to show them in the Store and in our social media and advertising, along with your name or the name you give us. You promise that you are the author of the content, that it does not infringe anyone else's rights and that it does not contain other people's personal information.

We may choose not to publish, or may remove, content that is offensive, false, unlawful or not about the product. You can ask us to remove your content at any time by emailing us.

9. Intellectual property

All content in the Store (text, images, videos, logo, the Soltia name and design) belongs to Soltia or is used with permission. You may not copy, reproduce or use it without our written permission.

10. Acceptable use

You agree not to use the Store for anything unlawful, to try to gain unauthorised access to our systems, to send harmful content, or to impersonate others.

11. Australian Consumer Law and our liability

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. To the extent the law allows, we are not liable for indirect or consequential loss arising from your use of the Store or the product, or for delays or failures caused by events outside our reasonable control. Where the law allows us to limit our liability for goods, we limit it to replacing the goods, supplying equivalent goods, or refunding the price paid.

12. Governing law

These terms are governed by the laws of Australia. Nothing in them limits any mandatory consumer protection rights you have where you live.

13. Changes to these terms

We may update these terms at any time. The version published in the Store on the date of your order applies to that order.

14. Contact

Soltia
Email: contact@soltia.shop