Shipping policy
Shipping Policy
Last updated: 26 October 2026
Where we deliver
We deliver to addresses in Australia. Your order is prepared and sent by our fulfilment partners, so it may ship from overseas.
Processing and delivery times
- Processing: 1 to 3 business days after your payment is confirmed.
- Delivery: 4 to 8 business days after your order is dispatched, depending on your location.
These are estimates, not guarantees. Delivery can take longer during busy periods (such as Black Friday and Christmas) or because of things outside our control, like customs, strikes or weather.
Shipping costs
Shipping costs are calculated and shown at checkout before you pay. When we run a promotion with free shipping, you will not pay for shipping while the promotion lasts.
Order tracking
When your order is dispatched, we will email you a tracking number and a link to follow your parcel. Tracking often takes a few days to update after dispatch. If you have any concerns, contact us.
GST and import charges
Where GST applies to your order, it is shown at checkout. Because your order may be sent from overseas, other taxes or import fees may apply in some cases. If they do, they are shown at checkout or handled by the carrier, and we do not control them.
Delivery address
Please make sure your delivery address is complete and correct. If a parcel is returned because of an incorrect address or because it was not collected, we may charge you to send it again. If you need to change your address, email us as soon as possible. We can only change it if your order has not yet been dispatched.
Lost, damaged or incorrect orders
If your order does not arrive, arrives damaged or is not what you ordered, contact us and we will fix it with a replacement or a refund, as you prefer. For damaged items, please send photos or a short video as soon as you can, ideally within 7 days of delivery. This does not limit your rights under the Australian Consumer Law.
Contact
Soltia
Email: contact@soltia.shop