Refund policy
Returns and Refund Policy
Last updated: 26 October 2026
At Soltia we want you to be completely happy with your purchase, so every order comes with a 30-day satisfaction guarantee.
30-day satisfaction guarantee
You have 30 days from the day you receive your order to try your Soltia. If you are not satisfied, contact us within that time and we will refund 100% of the product price once we receive the item back.
Return conditions
- Contact us within 30 days of receiving your order.
- Return the product in good condition with all its accessories (charger, cables and strap) and, if possible, in its original packaging.
- Reasonable wear from trying the product is fine. We cannot accept returns of products damaged by misuse, impact, liquids or tampering.
How to return an item
- Email us at contact@soltia.shop with your order number and the reason for your return.
- We will reply within 2 business days with return instructions and the address to send the item to.
- Please do not send anything back before we reply. Parcels sent without our approval may not be found or refunded.
Return shipping costs
If you return an item because you changed your mind, you pay the cost of return shipping. If the product is faulty, damaged, or not what you ordered, or if we made a mistake, we will cover the return shipping cost.
Refunds
Once we receive and check your return, we will confirm by email that it has been accepted. Refunds go back to your original payment method within 5 to 10 business days of acceptance (your bank may take a few extra days to show it). We also refund the original shipping cost where the return is due to a faulty or damaged product or our error.
Faulty, damaged or incorrect items
If your order arrives damaged, does not work properly or is not what you ordered, contact us as soon as you can. We recommend within 7 days of delivery, with photos or a short video of the problem, so we can fix it quickly. We will send a replacement or give you a refund, as you prefer, at no cost to you.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our 30-day satisfaction guarantee is in addition to these rights and does not limit them.
Cancellations
You can cancel your order at no cost before it has been dispatched. Email us as soon as possible with your order number. Once an order has been dispatched, the return process above applies.
Contact
Soltia
Email: contact@soltia.shop